we are working currently on our experience. it integrates modeled 3d environments along with a volumetric image of our protagonist shot by depthkit cinema.
i’m addressing you since we encountered a new problem in the last few days
the experience is built on unity 2022.3.22
there has been an update of the quest 2 in the last few days.
It turns out that a quest that was updated to version 53 has a problem to run the volumetric image – the image appears as a damaged and broken one. On versions 51 or previous the quest runs it perfectly okay
attached please find two screen shots of the same scene –
one with the full volumetric image captured on an older version of the quest 2 (version 51)
the other with the broken image captured on version 53
do you experience this problem?
do you have any solution for it?
Currently, since we are still in the development stage, we use a free version of the AV PRO. Is the problem relate to it in any sense?
The Depthkit Expansion Packages for Unity are only tested in Unity 2020.3 (LTS), so we can’t guarantee support in the Unity version you are using.
We also haven’t tested using the new Oculus SDK version, but if the previous version (51) was working, our recommendation is to revert back to that until the issue is identified.
It is relatively easy to test to see if AVPro is introducing issues. First, be sure that you’re using the latest AVPro version. If that doesn’t change anything, simply switch the Player type in the Depthkit Clip component to Unity Video Player, and reconnect the media files. If that works, then AVPro interacting with the new Oculus SDK may be the issue.
I asked for your assistance in reverting the version of Quest 2 from 53 to 51 or older. The above link is related to the installation of packaging in Unity only. Do you know of any relevant explanation for changing the version in Quest?
It has been nearly two weeks since I first contacted you about the problem with the Quest, and so far, you haven’t suggested any viable solutions.
Is there a technical solution available for this situation?
Thank you for following up, I understand your frustration as it appears the new version of Quest OS has broke Depthkit captures in your build. It’s hard for all of us developers to keep up with the ever evolving ecosystem of dependencies in both Unity, the hardware and the hardware operating systems.
Please keep in mind that as you are using Unity 2022.3, we cannot guarantee support for Depthkit playback. We currently test and verify our Unity plugin against 2020.3 LTS. In Cory’s initial response he noted that you are using an unsupported Unity version. Have you attempted to revert the project to our supported Unity version?
Regarding rolling back Quest’s operating system or other developer components, this is something that you need to get support for directly from Meta. We cannot offer support for Meta’s products or Unity’s products directly. A good place to start is their support portal here: https://oculusdevelopers.zendesk.com/hc/en-us
I recommend the following test to diagnose where the issue lies so that we can better guide your debugging next steps:
Build a simple clean test project in Unity 2020.3 that contains just the Depthkit capture onto your Quest with its current OS version. If the capture appears, then we know it’s either an issue with Unity, or some other interaction in the full scene you have built out.
If it does not appear, then we know it’s an issue with the OS upgrade that broke our plugin!
Let us know how it goes with this test and we can take it from there.
hi James and Cory. following is our reply
ok, switching from Depthkit Studio Shader Graph Look to Depthkit Core Shader Graph Look has made the clip run regular again.
It’s quite strange as we used the Studio version up until now, in URP, and it worked great.
But, with the Core version there’s a different issue that appears in Scene Mode \ Play Mode and Build - you can’t view the volumetric video gameobject if you’re close to it a few meters - only from afar.
Strangely, its visible if you turn the gameobject 180 degrees and view it from behind (which is not what we want, obviously).
We have the same project settings as you do.
This occurs in our main project and the new test “clean” project (unity 2020).
This issue did not appear in the STUDIO version of depthkit that we used up until the new Oculus versions were released.
I suggest you might also check if your STUDIO versions work for the VR standalone quest with V54. (for us, they cause a break in the footage, like we sent you before)
we’ve just encountered new technical problem. Tal posted the following in a different thread
I’m working on a Unity project that has depthkit volumetric video clips in it.
I downloaded your latest Phase9 exapnsion pack, followed all instructions.
I’m using Unity’s video player (not AVPro).
I’m using the Universal Render Pipeline.
In Editor - the clip is shown great, with audio, as expected.
Once I export the Android project to the Quest 2 (V56 is installed on the device, the latest oculus version) - I can’t see the volumetric video, only hear the video’s audio.
I tried with both the Core and the Studio implementations - same result in both.
I opened a clean new project and tested it there - still doesn’t work…
My Android settings are:
API Level 32
Would love your help in understanding what I’m missing!
Maybe you could try to reproduce this on your end, please? Just to see that I’m not crazy?
Thank you so much!