After installing the PTU314C expansion card, I observed that while other USB devices function correctly when connected to the expansion card, the Orbbec Femto Bolt camera does not operate as expected. Specifically, when attempting to use the Depthkit console, the following error messages are displayed:
2025-03-20 16:30:11.275 ERROR [19216] [Depthkit::IO::DepthSensor::DepthSensorOrbbec::sdkLogCallback@637] Orbbec SDK: [03/20 16:30:11.275516][error][19216][WinHelpers.cpp:522] CreateFile failed
2025-03-20 16:30:11.275 ERROR [19216] [Depthkit::IO::DepthSensor::DepthSensorOrbbec::sdkLogCallback@637] Orbbec SDK: [03/20 16:30:11.275673][error][19216][WinHelpers.cpp:557] could not find camera in windows device tree
Additionally, attempts to detect the camera using the Orbbec Viewer have been unsuccessful.
Steps Taken:
- Connected the Orbbec Femto Bolt directly to the computer’s USB 3.0 port, bypassing the expansion card.
- Ensured that the expansion card’s SATA power connector is properly connected.
Given the troubleshooting steps already undertaken, I kindly request your guidance on the following:
- Compatibility Verification: Could you confirm whether the PTU314C PCI-E USB3.0 expansion card is officially supported for use with the Orbbec Femto Bolt camera?
- Alternative Solutions: If the expansion card is not compatible, are there recommended alternatives or specific USB 3.0 expansion cards known to work reliably with the Orbbec Femto Bolt?
- Additional Troubleshooting: Are there further diagnostic steps or settings adjustments that you would recommend to resolve this issue?