Thanks for posting, welcome to the forums!
I’m happy to help get to the bottom of your bluescreen error. First up, this is definitely uncommon and shouldn’t happen! In the past when this has happened with other users, we have narrowed it down to an underlying issue with the hardware or drivers, that is pre-existing and then can’t handle the Depthkit Studio workload.
I’ll first list some possible causes of the issue for you to take a look at:
Keep camera count and color resolution within your Graphics Card’s Limitation
First up, your RTX 3090 graphics card can only support 5 streams at 1440p, not 6. This is due to the NVENC chips being restricted on this card (see our support matrix).
→ The first test I recommend is going to 5 sensors at 1440p and seeing if the crashing persists
Ensure Graphics Drivers are up to date
Related to the above, there have been some significant updates in NVIDIA Graphics drivers in the past months (see my post from March). Download the NVIDIA GeForce Experience and install the latest Studio drivers for your card.
Ensure correct USB cables and PCIe expansion
The Azure Kinect is extremely picky about USB cables and ports. Ensure you are running our recommended hardware listed here, and accept no substitutes because we find most alternatives will fail. Detailed USB compatibility information is here
Ensure Azure Kinect Firmware is up to date
If you are seeing any camera firmware update needed in the Studio Calibration & Recording interface, please follow our instructions here to get onto the latest firmware
Ensure sufficient cooling, ventilation, isolated power
Lastly, Bluescreen issues can be caused by overheating or power fluctuations. Make sure you are on a stable power circuit isolated from other high draw equipment like studio lights. Ideally use a APC or something similar.
Look out for any overheating or enclosures that could stop ventilation fans from working
I hope these help you resolve the issues. In case those ideas all don’t remedy the crashing, I’ll need a little more information. Please answer the following
- What color resolution are you streaming with?
- Do you have any background processes or applications running on the system?
- What exact model of i9 are you running?
- Can you confirm that the PCIe expansion is running in 8x or 16x PCIe ports? You can see this by looking at the labels on the motherboard.